The presence of the customer and tech support that a cloud hosting company offers will tell you a lot about the services they supply too. If you are allowed to use just e-mails or tickets, you have most probably come across a reseller and not the website hosting provider. When this is the case, you will have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the actual web hosting company for additional assistance. If the provider can provide various means of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. Therefore you'll receive timely assistance and top-notch support as they'll have instant access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to have the option to get hold of your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Cloud Hosting

Our cloud hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our solutions before you make a purchase or you are an existing customer and you have any kind of question or a difficulty, you will be able to contact us any time, including holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any matters which require extra time to research and fix. Unlike various other website hosting service providers, our trouble tickets come with a guaranteed max reply time of just 1 hour, therefore regardless of what your trouble is, it'll be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you will be able to take full advantage of our 24/7 support services even on official holidays. All your sites will be available all the time and so will we. With numerous contact options, you will be able to choose the best way to contact us and find out about our solutions if you do not have an account yet, or get assistance in case you are already among our customers. You will be able to call us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature 1-hour answer time guarantee, though it hardly ever takes more than 20 mins to receive assistance no matter the nature of the trouble. Using our customer and technical support services, we will be available for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS Web Hosting

If you have a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or forany issues and / or questions associated with the pre-installed software the server comes with. If you haven't bought your virtual private server package yet, you are able to find out more information about our services by giving us a telephone call or via the live chat service. For more tech problems, you're able to send an e-mail or open a ticket from your billing Control Panel and you'll get support within a maximum of an hour no matter the time of the day, even on holidays and weekends. The actual response time generally doesn't exceed 30 minutes. In case you're looking for assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each VPS plan and our administrators will assist you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to have timely support in general, let alone if you run a whole server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour answer time guarantee whatever the problem. This service is absolutely free for all of the difficulties with the server or the software that was installed from our admins through the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing area or you could send an email message, and the actual answer time for either rarely surpasses 30 minutes as we have administrators available 24x7x365. If you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you can employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you're able to include to your server plan from your billing Control Panel.