A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the very best way to resolve an issue that takes some time to examine or that needs to be forwarded to a system administrator. Thus, all replies given by either side will be kept in one location in case someone else wants to work on the issue in question and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which means that you will have to log in and out of at least 2 accounts to perform some operation or to reach the hosting company’s support staff. If you would like to administer several domain names and each one is hosted in its own account, you’ll have to use even more accounts at the same time. Also, it may take a substantial amount of time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting is not separate from the hosting account. It is an integral part of our all-embracing Hepsia Control Panel and you will be able to visit it at any specific time with only a couple of clicks of the mouse, without having to leave your hosting account. The ticketing system includes a quick-search box, which will help you track down virtually any trouble ticket that you’ve already submitted, if required. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a particular problem before you actually send a ticket. The ticket response time is no more than one hour, so you can obtain swift assistance at any given time and in case our client service staff suggests that you should do something inside your hosting account, you can do it straight away without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you’d like to contact our customer support staff representatives, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of using a totally different tech support platform like you will need to do with the majority of web hosting companies on the marketplace. Our integrated ticketing system will enable you to post a new ticket without hassles and to browse through older tickets using a smart search box. In addition, you will be able to have a look at the relevant knowledge base articles that our system will present to you in accordance with the category that you select for your new ticket. You can accomplish all the above-mentioned procedures without signing out of your Control Panel at any time, which means that in case you encounter any issue or have a query, you can contact our technicians and resolve the specific problem in no more than sixty minutes using one single support platform.