In case you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for many things it's better to speak with a live person on the phone than to exchange tickets or e-mail messages. If you want to find out more about a service before you order it or if something small should be done, for instance, it is easier and a lot faster to do it live. When you're able to talk with representatives over the phone, it's very likely that you're dealing with an actual hosting provider, not a reseller. The type of support that you'll get by phone varies between different companies - from very general issues to experienced technical support. Generally most of the providers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are managed via email and / or tickets.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs daily, you will be able to call us and talk with our customer support representatives to get more info about any of the cloud hosting that we offer and ensure that our servers meet the system requirements for your web sites prior to you buying anything. For your benefit, we now have phone numbers on three continents so you're able to call the one nearer to you - in the United States of America, the UK or Australia. In case you're already an existing customer, you will be able to give us a call about general and billing issues, and even about some technical ones. In case the problem is strictly technical or it requires longer time to handle, you'll have to go through our ticketing system, that will allow both you and our technical support team to monitor the information provided by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide feature real-time phone support for 14 hours daily. If you wonder which plan will be suitable for your websites, you would like to learn more about a plan's features or you'd like to have any other type of info on our solutions, you can call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our support representatives will help you. In case you already own an account, you can contact us about general and sales matters, although we are often able to help with a number of tech issues as well. For entirely tech troubles you will have to use our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option in case the issue can take additional time to be dealt with or it has to be escalated to our sysadmins.