Technical Support Channels
A Sixty–Minute Response Time Guarantee
Every single help request you send to us will be responded to within maximum 60 minutes. In case your support ticket or email needs additional assistance from an administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you order the Optional Managed Services package, all of the server administration tasks included there will be carried out at a time of your preference.
A Top–Class Help Desk Support Service
- We will be online for you 24/7 to reply to any enquiries that you may have regarding our Web Control Panel or any of the apps that we have installed for your convenience on the dedicated web hosting server. If you also require help tackling server admin tasks, you can have a look at our Optional Managed Services package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package includes our free–of–charge Web Control Panel, which offers an integrated knowledgebase plus a set of step–by–step video tutorials. Whenever you need assistance while working with the Web Control Panel, just hit the Help or Videos buttons located in the upper right corner.