Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center section integrated into Commerce Servers’s Web Control Panel features a selection of help articles and commonly asked questions. Aimed toward solving any common problem that you might possibly encounter, they are written by our support team of expert techs.

  • Top quality support service

  • Video Tutorials

  • For those of you who’d like to discover how to handle a commonly experienced problem by watching an educational video, we’ve added a compilation of video tutorials to our Web Control Panel. All the how–to video clips are very short and simple to comprehend. They offer step–by–step demonstrations of different website management actions.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 support service with a 1–hour response guarantee. A team of skillful customer service technicians will be at your disposal to reply to all the inquiries that you could have. During non–peak hours, a reply will be supplied within just twenty minutes.