1 hour ticket response
Timeliness is our key priority and that is the reason why we’ve got a team of capable customer support engineers who are eager to provide a prompt answer to any question that you may have. Simply submit your helpdesk ticket from the Web Control Panel and we will reply within one hour in the worst case scenario. In fact, we work hard and aim for a 20–minute tech support ticket response time.
A Premium Customer Care Service
Our technical support staff representatives possess extensive experience in the cloud hosting sphere and are skilled enough to offer a quick answer to your problem. If, however, the case at hand is not within the competency of a technician, the customer support ticket will be sent to a programmer or sysadmin for additional assistance.
An Easy–to–Browse Help Section
Included in the Web Control Panel is an intuitive Help section, which offers a variety of information sources. You can browse through a regularly updated knowledge base offering web hosting account administration articles and website management articles, check out the educational video tutorials or take a look at our F.A.Q. repository.