Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Guarantee

  • Each ticket that you send to our technical assist team will be handled in about 1 hour. The general problems shall be solved immediately. However, if the assistance inquiry you have posted needs assistance from a certified technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Professional Technical Help Service

  • We are on line for you 24/7/365 to deliver advices and technical support and also to help you with any problem that you might stumble upon as you are controlling your virtual server. We’re able to assist you with all pre–configured applications, plus your OS, server admin panel (with regards to the VPS type) and the Web Control Panel designed 100% by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Control Panel that is available completely free with your VPS provides you with an integrated collection of articles. One can find a range of in–depth how–to posts and a variety of step by step video courses that demonstrate all the important web site supervision duties. You can get access to them by pressing the Help or Video control keys in the upper right corner of each Control Panel section.